OPC insurance of Creaform 3D scanners

CREAFORM scanners are accurate, fast and easy to use. However, they are not unbreakable. If you are one of the companies that deal with 3D scanner insurance every year in case of damage, this article is just for you. Thanks to the new offer from Creaform, you now have the opportunity to insure your 3D scanner directly with the manufacturer. This new offer is called OPC.

This is not insurance, but rather a 100% guarantee of repair or replacement of damaged equipment without further examination of whether the damage occurred for a technical reason, or whether the equipment was damaged by an accident or improper handling.

What exactly is OPC?

This is a new service to protect and secure your 3D scanner. The service is guaranteed directly by the manufacturer Creaform. OPC covers accidental damage to the device by the user. Currently, maintenance is a guarantee for the repair of non-functional equipment caused by a technical defect. OPC extends this warranty and resolves any damage without giving a reason within 10 working days.

Example 1:

Parts are being scanned in the lab. The HandySCAN BLACK scanner is standing on a table and the operator trips over the data cable while changing a part and the scanner falls from the table to the floor. The scanner is not visibly damaged, but the bottom camera and the LEDs around it stopped working. The scanner cannot be calibrated, it is out of order.

Solution under OPC: Send the 3D scanner to the Creaform service center (France). Creaform will carry out the repair within 10 working days from the delivery of the 3D scanner. The 3D scanner is repaired and sent back to you free of charge.

Example 2:

A standard scan is taking place with the MetraSCAN 3D scanner in the production hall. The part slips off the crane during handling and crushes the scan head into small pieces. This concludes scanning for the day.

Solution under OPC: The puzzle that used to be the scan head is sent in a box to a service center in France. It is obviously impossible to repair this scanner. The device is replaced free of charge with a scan head that is calibrated and ready to replace the original one. It is sent back to you within 10 working days. Scanning can be resumed again.

Terms of OPC

• OPC can only be purchased for equipment under a valid MNT
• The OPC is established for one calendar year
• OPC applies to one event and one device per period (in the case of MetraSCAN3D devices, this is damage to either the MetraSCAN 350/750 scan head or the C-Track reference)
• If there is no accident during the one-year duration of the OPC and therefore it is not used, the OPC expires without the right to a refund. (just like a classic fuse)
• OPC is not transferable to the next year
• Seasonal discounts do not apply to OPC

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