Description Maintenance

Creaform offers two types of maintenance:

1) BASIC plan

The BASIC plan is the basic variant offered by the maintenance company Creaform. It is primarily intended for customers owning CREAFORM software such as VXelements, VXinspect, or VXmodel. However, it can also be a suitable alternative when the customer has a limited budget and would still like to maintain equipment and programs at least below basic maintenance.
Although this maintenance is purely software, this option can now be increased by a basic calibration, which is used to check the accuracy and real state of the device.

What is included in maintenance BASIC:

• Update programs VXelements, VXmodel, VXinspect
• Studying materials through the manufacturer's Customer Center (LearnUpon)
• HOTLINE – first response by email or phone within 24 hours (24/5 support from Creaform). Technical support from SolidVision on working days 8:00-16:30.
• Validity of support: 12 months

For more information and a specific price offer, please contact us technical support.

2) SELECT plan

The SELECT plan replaces the previous Complete and Complete PLUS variants.

This is a comprehensive warranty for scanning equipment and updates for purchased Creaform software. As the name SELECT already suggests, the new maintenance is more flexible, adapts better to customer needs and offers different variants and combinations of services exactly according to customer needs.

They are new to the menu fixed and optional items maintenance.
V fixed items are services such as warranty, updates, technical support, or accelerated service within 10 working days.

Optional items are further adapted to the needs of individual customers. If, for example, the customer has calibrations set with a two-year or three-year frequency, he will skip the calibration item in the interim period and thereby reduce the maintenance price for that given year. The possibility of borrowing a replacement system from the manufacturer also works in the same way. If the customer knows that he will calibrate the given year and will need a replacement system for the calibration period, he simply adds the item to maintenance. The advantage is flexibility not only in the services offered, but also in the price of the purchased maintenance package.

To this plan the OPC service can be purchased additionally, which covers damage to the device caused by improper handling or falling.

For more information and a specific price offer, please contact us technical support.

All maintenance plans always cover defects of a technical nature, both for the software and, in the case of the SELECT plan, for the device itself.

Maintenance does not apply to consumables, which mean reflective markings and also accessories for measuring with a probe. (HandyPROBE AND MetraSCAN 3D TARGET ACCESSORY KIT and PROBE ACCESSORY KIT)

Maintenance also does not cover defects caused by unprofessional handling and falling of the device. For these purposes, Creaform offers the OPC service, which acts as insurance for one device repair per given period. OPC cannot be purchased separately or with the BASIC plan, OPC can only be purchased as an extension of the maintenance SELECT warranty.

What exactly is OPC?

This is a premium service to protect and secure your 3D scanner. The service is guaranteed directly by the manufacturer Creaform.

OPC covers accidental damage to the device by the user. Currently, maintenance is a guarantee for the repair of non-functional equipment caused by a technical defect.

OPC extends this warranty and resolves any damage without giving a reason within 10 working days.

Terms of OPC

• OPC can only be purchased for a device under a valid MNT SELECT
• The OPC is established for one calendar year
• OPC applies to one event and one device per period (in the case of MetraSCAN3D devices, it is damage to either the MetraSCAN 350/750/BLACK scan head or the C-Track/ELITE reference)
• If there is no accident during the one-year duration of the OPC and it is therefore not used, the OPC expires without compensation
• OPC is not transferable to the next year
• Seasonal discounts do not apply to OPC